Terms & Conditions

1. Acceptance of These Terms

These Terms & Conditions explain the basic conditions for accessing this website and purchasing or requesting products and services from Ingram Sparks.

By accessing this website, submitting a contact form, uploading a manuscript where an upload option is available, placing an order, making a payment, communicating with our representatives, or using any of our products or services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, you should not use this website, submit an order, make a payment, or request our services.

By submitting an order or payment, you agree that these Terms & Conditions form a legally binding agreement between you and Ingram Sparks.

2. Age Requirement

You must be at least the legal age of majority in your state, province, country, or jurisdiction to purchase our products or services.

If you are below the applicable legal age, you may not place an order, submit payment, enter into an agreement, or use our paid services without the authorisation and supervision of a parent or legal guardian.

3. Definition of Terms

“Website” means all pages, content, forms, features, functionality, images, files, and materials available through the Ingram Sparks website.

“Customer,” “Client,” “You,” or “Your” means the individual, business, organisation, or authorised representative placing an order or requesting services from Ingram Sparks.

“Company,” “We,” “Our,” or “Us” means Ingram Sparks.

“Products” or “Services” means any publishing, writing, ghostwriting, editing, proofreading, formatting, design, illustration, audiobook, website, consultation, distribution, marketing, branding, or related service provided by us.

“Order” means any request for products or services submitted through the website, telephone, email, online form, live chat, text message, invoice, proposal, or another approved communication method.

“Project Requirements” means the instructions, scope, materials, specifications, deadlines, deliverables, revisions, and other information agreed upon for a project.

“Deliverables” means any manuscript, draft, design, illustration, formatted file, audio file, website, marketing material, report, publishing file, or other completed work supplied to the customer.

4. Our Services

Ingram Sparks may provide services including, but not limited to:

• Ghostwriting and book-writing support
• Manuscript editing and proofreading
• Book formatting and typesetting
• Book-cover and interior design
• Book illustration
• Publishing setup and assistance
• Print and eBook publishing support
• Audiobook-production support
• Author websites
• Book marketing and promotion
• Author branding
• Manuscript review and consultation
• Distribution assistance
• Other related publishing services

The exact scope, price, delivery schedule, number of revisions, and included services will depend on the package, proposal, invoice, order form, written agreement, or project details approved by the customer.

By submitting an order or payment, you confirm that the product or service is being purchased for your personal, professional, or authorised business use.

You are responsible for reviewing all project details before approving an order or making a payment.

5. Customer Responsibilities

The customer is responsible for providing complete, accurate, lawful, and timely information required to complete the project.

This may include:

• Project instructions and creative briefs
• Manuscripts, drafts, notes, and references
• Images, illustrations, logos, and branding materials
• Author information and publishing details
• Account information where reasonably required
• Approvals, comments, and revision feedback
• Any other materials necessary to complete the service

Delays caused by missing information, incomplete instructions, delayed feedback, unavailable materials, changing requirements, or late approvals may affect the delivery schedule.

The customer confirms that they have the legal right and authorisation to provide all manuscripts, content, images, logos, trademarks, documents, references, and other materials submitted to us.

6. Orders and Payments

Work may begin after the required payment, deposit, authorisation, signed agreement, project brief, or other requested materials have been received.

Prices may vary depending on project complexity, word count, service level, research requirements, design requirements, delivery schedule, number of revisions, and other project-specific requirements.

Payments must be made according to the payment schedule stated in the relevant invoice, proposal, package, or written agreement.

Any work requested outside the approved project scope may require additional payment and may result in an updated delivery date.

Where a project is divided into milestones or stages, payment for the next stage may be required before work on that stage begins.

7. Project Scope

The project scope will be based on the requirements agreed upon before work begins. Customers should carefully review the approved proposal, invoice, package, or written agreement.

Requests that substantially change the original concept, genre, subject, word count, design direction, audience, writing style, publishing method, or approved requirements may be treated as a new request or additional work.

Additional work may require an updated quotation, additional payment, and an extended delivery schedule.

8. Revisions

Revisions are intended to correct or improve work according to the originally agreed project requirements.

The number and type of revisions included in a project may depend on the selected package, proposal, invoice, or written agreement.

Revision requests must be clear, complete, reasonable, and related to the approved project scope.

Requests that substantially change the original concept, project direction, subject matter, writing style, specifications, approved design, or previously approved content may be treated as additional work and may require additional payment.

Revisions may not include a complete rewrite or redesign unless such work is included in the selected package or approved separately in writing.

9. Approval of Work

Customers are responsible for reviewing all drafts, designs, files, and deliverables before providing approval.

Once a customer approves a draft, design, manuscript, publishing file, website, illustration, audio file, or completed project stage, later changes may be treated as additional work.

Approval may be given by email, text message, live chat, telephone confirmation, signed document, payment, or another recorded communication method.

10. Refund Policy

Every refund request will be reviewed according to:

• The status of the project
• The amount of work completed
• The services already provided
• The resources assigned to the project
• The deliverables already supplied
• The revisions or corrections already provided
• Administrative and consultation costs
• Third-party expenses
• The customer’s communication and approval history

10.1 Change of Mind

If you change your mind after placing an order or making a payment, you must submit a cancellation request as soon as possible.

If a cancellation is requested because the customer has changed their mind, 45% of the total amount paid will be deducted as an administrative, consultation, resource allocation, payment-processing, and project-setup fee.

Subject to review and approval, and provided that substantial work has not already been completed, the remaining eligible amount may be refunded.

Once work has started, further deductions may apply based on the work completed, services provided, staff time used, resources assigned, consultation completed, research performed, and third-party costs incurred.

If the project has been completed, delivered, approved, published, submitted to a third party, or substantially performed, a change-of-mind refund may not be available.

10.2 Incompetent or Non-Compliant Delivery

Once work has been delivered, the customer must first use all reasonable revision, correction, improvement, or reassignment options before requesting a refund.

If delivered work does not comply with the documented and agreed project requirements, we will make reasonable efforts to correct, revise, improve, or reassign the work.

If, after reasonable revision attempts, we are still unable to provide the agreed service, a full or partial refund may be considered through mutual agreement.

10.3 Late Delivery

We make reasonable efforts to complete projects within the estimated or agreed delivery time.

Delivery dates may be affected by:

• Project complexity
• Customer delays
• Requested changes or additional revisions
• Missing information or materials
• Technical problems
• Third-party platforms or service providers
• Public holidays
• Events outside our reasonable control

If a significant delay is directly caused by us, and reasonable attempts to resolve the issue have been unsuccessful, a refund, account credit, discount, revised deadline, or another adjustment may be considered.

10.4 Refund Request Time Frame

Refund requests must be submitted within the applicable project period or within the refund deadline stated in the relevant proposal, invoice, package, or written agreement.

Refund requests submitted after the applicable deadline, after final approval, after publication, or after the service has been fully completed may not be accepted.

10.5 Cases Where a Refund May Not Be Issued

A refund may not be issued where:

• The customer selected a special, discounted, promotional, or custom package.
• The customer requested services outside the originally agreed scope.
• The customer requested revisions beyond the number included in the package.
• The customer approved a concept, draft, design, manuscript, publishing file, website, or project stage.
• The customer failed to respond for more than fourteen days without providing prior notice.
• The customer requested that the project be placed on hold.
• The customer provided incomplete, inaccurate, misleading, or conflicting instructions.
• The customer failed to provide required materials, approvals, or feedback on time.
• The customer changed the project direction after work had already begun.
• The customer violated these Terms & Conditions or another applicable company policy.
• The customer used, published, distributed, downloaded, approved, or benefited from the delivered work.
• A delay or issue was caused by the customer or an independent third-party provider.
• The request is based only on personal preference after the work followed the approved requirements.
• The project was cancelled after substantial work had already been completed.
• The work was rejected by a third-party platform for reasons outside our reasonable control.

Minor issues, including typographical errors, grammatical corrections, formatting adjustments, missing references, minor design changes, or other reasonably correctable issues will normally be addressed through revisions rather than a full refund.

11. Project Holds and Customer Inactivity

If the customer does not respond, provide required materials, submit feedback, or approve project stages for more than fourteen days, the project may be placed on hold.

Restarting a project after an extended period of inactivity may require:

• An updated project schedule
• Updated pricing
• A project-reactivation fee
• Reassignment of team members
• A new estimated delivery date

A project that remains inactive for an extended period may be considered abandoned, subject to the applicable agreement.

12. Confidentiality

We take reasonable measures to protect customer manuscripts, project details, communications, account information, and confidential materials.

Information may be shared with authorised employees, contractors, writers, editors, designers, illustrators, narrators, project managers, service providers, or publishing partners only where reasonably necessary to provide the requested service.

Confidential information may also be disclosed where required by law, regulation, legal process, subpoena, court order, or lawful governmental request.

13. Manuscript and Content Ownership

The customer retains ownership of the original manuscript, materials, content, and intellectual property submitted to Ingram Sparks.

We do not claim authorship or ownership of the customer’s original manuscript unless otherwise agreed in writing.

Unless otherwise agreed in writing, ownership of final approved and fully paid deliverables will be transferred or recognised according to the applicable service agreement.

Drafts, unused concepts, rejected designs, internal notes, working files, templates, research materials, processes, systems, and proprietary methods may remain our property unless otherwise agreed in writing.

14. Originality and Customer-Supplied Materials

We aim to create and support original content. Where outside information is used for research or reference, it should be paraphrased, referenced, licensed, or cited where reasonably appropriate.

The customer is responsible for ensuring that all content, quotations, ideas, images, references, data, trademarks, logos, and other materials supplied to us do not violate copyright, trademark, confidentiality, privacy, publicity, contractual, or other third-party rights.

We are not responsible for claims, losses, disputes, or legal issues arising from customer-provided materials that were used according to the customer’s instructions.

15. Publishing and Marketing Results

Publishing, distribution, advertising, and marketing results may vary.

We do not guarantee:

• Book sales or revenue
• Bestseller status
• Media coverage
• Search-engine rankings
• Positive reviews
• Retailer or distributor acceptance
• Audience growth
• Advertising performance
• Profit or return on investment
• Any other specific commercial result

Third-party retailers, publishers, distributors, marketplaces, search engines, advertising networks, and social-media platforms operate under their own rules and policies.

Those platforms may change, reject, delay, suspend, restrict, or remove content or accounts at their own discretion.

16. Third-Party Services

Certain services may involve independent publishing platforms, payment processors, printing companies, distributors, marketplaces, communication tools, hosting providers, analytics providers, or other service providers.

Ingram Sparks is not responsible for the availability, policies, technical failures, decisions, account restrictions, delays, additional fees, or actions of independent third-party providers.

Customers may be required to accept the separate terms and policies of an applicable third-party provider.

17. Website Use

You agree not to misuse this website or attempt to interfere with its operation, security, forms, files, servers, or technical systems.

You must not:

• Use the website for unlawful or fraudulent purposes
• Submit malicious files, viruses, or harmful software
• Attempt unauthorised access to any system or account
• Copy or misuse protected website content
• Impersonate another person or organisation
• Submit false or misleading information
• Interfere with website performance or security

We reserve the right to restrict access to the website or refuse service where misuse, fraud, abuse, or unlawful activity is suspected.

18. Intellectual Property

Unless otherwise stated, the website design, written content, graphics, branding, layout, software, code, and other website materials are owned by or licensed to Ingram Sparks.

Website materials may not be copied, republished, reproduced, modified, sold, distributed, or commercially exploited without prior written permission.

19. Disclaimer

All third-party company names, logos, brand names, trademarks, and service marks appearing on this website belong to their respective owners.

Unless clearly stated otherwise in writing, Ingram Sparks is not affiliated with, associated with, sponsored by, endorsed by, or officially connected to any third-party publishing company, platform, retailer, distributor, marketplace, or trademark owner.

References to third-party companies or platforms are provided for identification, informational, compatibility, or descriptive purposes only and do not imply an official relationship, endorsement, or partnership.

Information available through this website is provided for general informational purposes and should not be considered legal, financial, tax, investment, or other professional advice.

You should obtain independent professional advice where appropriate.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Ingram Sparks will not be responsible for indirect, incidental, special, punitive, consequential, or commercial damages arising from use of this website or our services.

This includes, without limitation:

• Loss of revenue or profit
• Loss of business opportunities
• Loss of reputation or goodwill
• Loss of data
• Loss of anticipated savings
• Third-party platform restrictions or account removal
• Retailer, publisher, or distributor decisions
• Marketing or advertising performance

Where liability cannot legally be excluded, our total liability will be limited to the amount paid by the customer for the specific service giving rise to the claim, to the extent permitted by law.

21. Indemnification

You agree to indemnify and hold Ingram Sparks, its employees, contractors, representatives, and service providers harmless from claims, losses, expenses, liabilities, and damages arising from:

• Your violation of these Terms & Conditions
• Your misuse of the website or services
• Materials or content supplied by you
• Your violation of third-party rights
• False, misleading, unauthorised, or unlawful information provided by you

22. Refusal or Termination of Service

We reserve the right to refuse, suspend, or terminate a service where:

• The customer violates these Terms & Conditions
• The requested work appears unlawful, fraudulent, abusive, or misleading
• The customer fails to make an agreed payment
• The customer repeatedly behaves abusively toward staff or contractors
• The customer submits unauthorised or infringing content
• Continuing the project may expose the company to legal, security, or reputational risk

Any financial adjustment following termination will be determined according to the project status, work completed, costs incurred, and the refund provisions in these Terms.

23. Events Outside Our Control

We will not be responsible for delays or failure caused by events outside our reasonable control.

Such events may include:

• Natural disasters
• Internet or hosting outages
• Cybersecurity incidents
• Power failures
• Government actions
• War, terrorism, civil unrest, or labour disputes
• Public-health emergencies
• Third-party platform outages or policy changes
• Other unexpected events beyond reasonable control

24. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes in our services, website functionality, technology, business practices, legal requirements, or company policies.

The updated version will become effective when published on this website unless otherwise stated.

Continued use of the website or services after an update means that you acknowledge the revised Terms & Conditions.

25. Severability

If any part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain effective to the maximum extent permitted by law.

26. Entire Agreement

These Terms & Conditions, together with the applicable proposal, invoice, package details, order information, Privacy Policy, and any written project agreement, represent the complete agreement between the customer and Ingram Sparks concerning the relevant services.

27. Contact Information

Questions regarding these Terms & Conditions may be submitted using the contact information below: